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At Si Belle we have the highest regard for our customer's privacy and security. We understand that when you shop online you want to know that your name, address, credit card details and other personal information you entrust us with, are kept safe and secure. And because we understand and respect this, our commitment to our customers is that Si Belle will not willingly share any of your personal details on to any third party without your express consent. Personal Information & Consent Whenever you place an order we need to know your name, telephone number, email, address, delivery address and credit or debit card details. This allows us to process and fulfill your order and to notify you on its status. For shipping orders, some of this information may be disclosed to the courier services used. While we make every effort to ensure that any personal information we collect from you is kept secure and processed lawfully, the internet is not a totally secure medium. By using our website, you consent to the collection and use of this information by Si Belle, and also acknowledge and agree that we shall not be held responsible for any unauthorized use, distribution, damage or destruction of personal data, except to the extent that we are required to accept. Any changes made to the Si Belle Privacy Policy will be update on this website. Full-Price Merchandise Si Belle by Sibel Mesta offers a 100% guarantee that any product (except lingerie & panties) you are not perfectly happy with you may return within 10 business days of receipt. We will gladly offer you an exchange or online store credit on your purchase provided the product is unworn, in perfect condition, and any seals attached to the product packaging remain unbroken. Please take note of this when opening your purchase. All Si Belle by Sibel Mesta products come with care instructions to help you keep them in pristine condition for as long as possible. We do not refund any silk goods that have been machine washed, and for hygiene reasons we are unable to accept returns or exchanges on lingerie & panties, except in cases of faulty merchandise. How to Return Si Belle by Sibel Mesta Goods We believe you will be delighted with your purchases, but there may be occasions when you feel it is necessary to return an item. We aim to keep this process as simple as possible. If for any reason you are not satisfied and would like to return an item, then simply mail them in their original packaging within 10 business days of dispatch and we will give you an online store credit or replace the item. Just fill in the Return & Exchange Form Attached including details of: - the product you are returning - the reason you are returning it (you'll find the relevant reason codes on the form) - and mark clearly whether you are seeking a refund or an exchange - If you do require a replacement please include the necessary details (Si Belle will bill charge for any re-shipment) Please ship your package via Fed Ex, UPS or USPS with tracking number to: Si Belle by Sibel Mesta Attn: Returns & Exchanges 188 East 70 th St. 5 th Floor New York, NY 10021 If you have any questions please contact us at info@sibellenyc.com Please allow 2-3 working days for your return to reach us. Our lovely staff will process you return as quickly as possible and we aim to have any exchanged goods with you in 7 business days. Customized kaftan orders will not be accepted for return or exchange unless there is a manufacturer defect. Items purchased on clearance or final sale cannot be accepted for return or exchange. How to Return Gifts We're sorry you are unhappy with the gift you received, but we're happy to make the return or exchange the gift for you. Simply contact us at info@sibellenyc.com and our lovely Customer Service Associate will be in touch with you shortly with details on how to proceed. Si Belle by Sibel Mesta has provided the option to PreOrder pieces from the newest collection but due to wholesale and retail demand may chose to not produce certain pieces within the collection and cannot guarantee delivery of those pieces. In this case, Si Belle guarantees fully that any charges, if made, will be credited in their entirety immediately upon notification that the pieces will not be produced. We thank you for your understanding and loyalty to our brand. |
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